Common Asked Questions
What is dehydrated treats?
Dehydrated treats is a process which remove moisture from meat/vegetables using warm air, preserving nutrients for a healthy and delicious option.
Are you products homemade in Australia?
Yes, Every single bag of our treats are homemade with our very own two hands. We want the best for our pups and so do we want yours. We sourced our products locally.
How are your treats made?
We hand picked all our products to ensure they are the best to use. Every pieces are thoroughly checked, cleaned, removed unwanted bit.
Are your treats made with natural ingredients?
Yes! We use only high-quality, natural ingredients with no artificial colours, flavours, or preservatives.
Are your treats safe for pets with allergies or sensitivities?
We offer hypoallergenic options. Treats like Crocodile, Rabbits, Turkey, Kangaroo are great for pets with allergies or sensitivities. Please consult your vet before introducing new treats if your pet has known allergies.
Are your treats made with human-grade ingredients?
Many of our treats are made with human-grade ingredients, though they are still formulated for pet consumption only.
What is a good treat for training?
We recommend treats that can be easily break apart and required less chewing for training. For example, livers treats, kangaroo jerky, beef jerky, chicken fillets, fish fillets and etc.
Can I give these treats to puppies or senior pets?
Yes, but we recommend choosing products labeled specifically for puppies or senior pets, as they may have different nutritional needs.
I have a puppy, what treats are good for them?
As puppies, we recommend soft chew or training treats as they are easily to digest.
We don't recommend hard chew if they have not yet change their teeth.
If they have fully change their teeth, they are allow to have hard treats but take it slow. We recommend 1 hard chew treat a week to begin with.
Are your treats grain-free or gluten-free?
We offer both grain-free and gluten-free options. Each product’s packaging lists detailed ingredients.
Can we leave our dog unattended when they are having treat?
No, we do not recommend leaving your dog alone while they are having their treat as some treats can cause choking hazards. Therefore, always supervised your dog while they are having treats.
How should I store the treats?
Keep treats in a cool, dry place. Some products may require refrigeration after opening. Please refer to the packaging for details.
What is the shelf life for your products?
As a dog owner, we do not like leaving our treats sitting on shelf for too long. Just like human, you would not like to have food that is too old. So we only stock our treats with a shelf life of 12 months.
Shipping
Do you ship internationally?
We currently only ship within Australia.
When will my order be processed?
Orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking details once your order ships.
How long will my order take to arrive?
Metro (WA): 1-2 Business days
Interstate (SA, QLD, NSW, TAS, NT, ACT, VIC) : 3–9 business days
It may delay during peak seasons.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also log in to your account to track your order status anytime.
Can I change my shipping address after placing an order?
If your order hasn't been shipped, yes! Please send us an email with your order number as soon as possible. Please email hello@treattreat.com.au
If your order already shipped, we are not able to change it. Sorry!
What happens if my order is delayed or lost?
If your order hasn't arrived within the expected timeframe, please contact us. We’ll work with the carrier to resolve the issue or send a replacement if necessary.
Do you offer local pickup or delivery?
Yes! Local customers can choose free local pickup or delivery at checkout (availability may vary).
Loyalty Program
What is a loyalty program?
A loyalty program rewards repeat customers for their purchases. Every time you shop with us, you earn points that can be redeemed for discounts on future orders. It's our way of thanking you for being a loyal pet parent!
How does your loyalty program work?
For every $1 you spend, you earn 2 points. Once you reach 800 points, you'll receive a $10 off discount code by email.
How do I redeem my points?
Once your account hits 800 points, we’ll automatically send you an email with a $10 off code to use on your next order.
Do I need to sign up for an account to earn points?
Yes, you'll need to create an account and be logged in when shopping to earn points.
Can I use my points on sale items or with other discounts?
Yes, your $10 off code can typically be used alongside sale items and other promotions. However, you can only one code at a time.
Do my points expire?
Points do not expire at this time, but we encourage you to use them regularly to enjoy your rewards.
How do I check my points balance?
Log in to your account and head to the Loyalty Programor Rewards (Bubble button on the bottom left corner) section to see your current balance.
I didn’t receive my $10 off email, what should I do?
Check your spam/junk folder first. If you still don’t see it, reach out to us at hello@treattreat.com.au, and we’ll help you out.
Is the loyalty program free to join?
Yes! It's completely free, just create an account and start earning.